Frequently Asked Questions
How often should I inspect my garage door?
Personally inspecting your garage door is easy enough and should be done around once a month. A professional inspection might detect some problems you might not otherwise catch, so try to have that done once or twice a year.
Are your repair personnel courteous?
All of the people we employ, from those taking your calls to those coming to your house, are trained to be courteous to customers, so you never have to worry about anyone being disrespectful, as we have never had any complaints.
I’m about to sell my house. Should I install a new garage door?
The choice is entirely yours to make. It would be a good idea, as a new garage door can make a home more aesthetically pleasing to potential buyers, leading to an increase in its resale value.
Do you charge extra for service during holidays?
No. All our services follow standard rates. We are open 24/7 to serve you, no matter the date or the hour, so you can expect standard service for standard rates.
I have a garage door problem right now. How fast can you get here?
That would depend on factors like distance and traffic, but in general we can usually have an expert with you in half an hour or so.
My garage door suddenly stopped working and my car cannot get out. What should I do?
There could be a number of things wrong with your garage door, from your rollers to your motor, so it would be best to give us a call and describe the problem in detail so we can have someone with you to fix it as soon as possible.
Is there a warranty for your services?
While there should be no need, if you ever find that you are, for any reason, unsatisfied with our service, simply contact us, and we will make it right for no extra charge.
Do garage doors have a set lifespan?
No. There is no set number of years that a garage door should last. A poorly maintained garage door may last as short as a few years, while a well-maintained one might surprise you, as it can serve you much longer.
Should I tip the person who fixes my garage door?
We do not encourage tipping, as we pay our experts properly, and we do not see the point in giving our customers the added pressure. You only need to worry about the actual fee of the service.
My garage door is old but still working fine. Should I get it checked?
To be sure, you should periodically get your garage door checked, especially if it is old. There could be potential problems that you can prevent.